Nikos Psaltopoulos
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Top W@H Tips To Support Your Team

9/1/2020

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"A chance to humanise leadership and forge deeper connections as we work further apart — together."

This is how leaders can build a resilient business that’s powered by people.

Focus on your team and create even stronger connections through a crisis.

  • Be kind and good to each other.
  • Be transparent and share what you know.
  • Communicate openly, honestly and constantly.
  • Be clear in responsibilities and accountabilities.
  • Show empathy. Take time to listen with the intent of understanding.

  • Consider the flip side and don’t rush to judge an outcome or a situation.
  • Share and discuss thoughts, fears, concerns, hopes and aspirations.
  • Help your team to not over work — yes, that’s a real thing.
  • Understand people are people — not superhuman. People with ups and downs, good days and bad days. Let’s cut each other some slack.
  • Is a team member off balance during a call, not on their ‘A’ game or not making sense today? Back off. Only human, remember?

  • Give trust in words and actions. Empower team members to manage their time and workflows — it’s not about working 9–5, it’s about getting the job done.
  • Schedule weekly 1:1s to discuss state of mind, workflows, wins and learnings.
  • Schedule unstructured time to connect, no agenda just open conversation.
  • Organise virtual catch ups and encourage water cooler style conversations.
  • No need to schedule calls every morning to make sure everyone is awake and at their desks. Give trust.

  • Camera on all day? No way.
  • Leading a telecon? Avoid dominating, give everyone a say.
  • No need to message your team throughout the day with random requests to see if they’re online.
  • Don’t schedule day-end calls to check if everyone has ‘worked a full day’.
  • Don’t rush to get your team back to the office? Stay home, keep safe.

To facilitate good communication and workflows, we’re using the following platforms. You might be consider something similar:

Communication
  • Slack
  • Google Hangouts

Project Management
  • Slack
  • Google Docs
  • Confluence
  • Jira
  • Trello

And email [every now and then].

Finally, show heart + empathy. Accept the good days + the bad. After all we're only human.


Photo by Markus Spiske on Unsplash

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I'm the founder of SpaceNation home to 1derground, NeumNotes + Peoplekind. I'm also a super proud StartUp Grind Ambassador. Politics is a passion, working with the Greens on Local, State and Federal Elections - I also campaigned for Hillary in the USA. A former journalist, I transitioned to a leadership role at a multinational pharmaceutical company, before becoming a corporate rebel and joining the startup community. I was Head of Sales & Innovation for Brand Collective in Australia + New Zealand. Now, I'm COO at MarineTraffic - helping transform shipping tech. Find me somewhere between US + Europe + Australia, speaking at conferences and events. 
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