Top W@H Tips To Support Your Team

"A chance to humanise leadership and forge deeper connections as we work further apart — together."

This is how leaders can build a resilient business that’s powered by people.

Focus on your team and create even stronger connections through a crisis.

• Be kind and good to each other.
• Be transparent and share what you know.
• Communicate openly, honestly and constantly.
• Be clear in responsibilities and accountabilities.
• Show empathy. Take time to listen with the intent of understanding.

• Consider the flip side and don’t rush to judge an outcome or a situation.
• Share and discuss thoughts, fears, concerns, hopes and aspirations.
• Help your team to not over work — yes, that’s a real thing.
• Understand people are people — not superhuman. People with ups and downs, good days and bad days. Let’s cut each other some slack.
• Is a team member off balance during a call, not on their ‘A’ game or not making sense today? Back off. Only human, remember?

• Give trust in words and actions. Empower team members to manage their time and workflows — it’s not about working 9–5, it’s about getting the job done.
• Schedule weekly 1:1s to discuss state of mind, workflows, wins and learnings.
• Schedule unstructured time to connect, no agenda just open conversation.
• Organise virtual catch ups and encourage water cooler style conversations.
• No need to schedule calls every morning to make sure everyone is awake and at their desks. Give trust.

• Camera on all day? No way.
• Leading a telecon? Avoid dominating, give everyone a say.
• No need to message your team throughout the day with random requests to see if they’re online.
• Don’t schedule day-end calls to check if everyone has ‘worked a full day’.
• Don’t rush to get your team back to the office? Stay home, keep safe.

To facilitate good communication and workflows, we’re using the following platforms. You might be consider something similar:

Communication

• Slack
• Google Hangouts

Project Management

• Slack
• Google Docs
• Confluence
• Jira
• Trello

And email [every now and then].

Finally, show heart + empathy. Accept the good days + the bad. After all we're only human.

Photo by Markus Spiske on Unsplash